amazon order to kohls

Unveiling the Mystery: Why Can’t I Return My Amazon Order to Kohl’s?


In today’s fast-paced world of online shopping, convenience is key. Amazon, the e-commerce giant, has partnered with Kohl’s to offer customers an innovative and seemingly hassle-free return process. However, you may have encountered a situation where you’re unable to return your Amazon order to Kohl’s. In this article, we will unravel the reasons behind this, providing you with insights and solutions to ensure a smooth return experience.


Online shopping has revolutionized the way we buy products, and Amazon has been at the forefront of this revolution. To enhance customer convenience, Amazon partnered with Kohl’s to offer a unique return service. However, there are situations where you might find yourself unable to return your Amazon purchase to Kohl’s. Let’s dive into the details to understand why.

The Amazon-Kohl’s Partnership

Amazon’s collaboration with Kohl’s is designed to simplify the return process. Customers can take their eligible Amazon items to a Kohl’s store and return them hassle-free, without the need to package or label the items.

Understanding the Kohl’s Return Process

Kohl’s return process for Amazon purchases is straightforward. You bring the item to a participating Kohl’s location, and they will handle the return logistics. It’s a convenient option, especially if you prefer not to deal with shipping returns yourself.

Common Reasons for Unable to Return

4.1. Item Not Eligible

One of the most common reasons for being unable to return an Amazon item to Kohl’s is that it may not be eligible for Kohl’s returns. Eligibility typically depends on the type of item and the return policies set by Amazon.

4.2. Wrong Kohl’s Store

Selecting the wrong Kohl’s store can also lead to return issues. Ensure that the Kohl’s location you visit participates in the Amazon return program.

4.3. Amazon Locker Restrictions

Amazon Locker returns may have specific restrictions. If you’re attempting to return an item via an Amazon Locker at Kohl’s, check if there are any limitations on the item you’re returning.

4.4. Third-party Sellers

Items sold by third-party sellers on Amazon may not always be eligible for Kohl’s returns. Check the return policy associated with the seller.

Steps to Resolve Return Issues

If you find yourself unable to return your Amazon order to Kohl’s, there are steps you can take to resolve the issue. This may include contacting Amazon customer support or reviewing the return policy associated with your specific purchase.

Alternative Return Options

While Kohl’s provides a convenient return option, there are alternatives available. You can explore other Amazon return methods, such as shipping the item back to Amazon, using an Amazon Locker, or scheduling a pickup.


The partnership between Amazon and Kohl’s offers a convenient way to return Amazon purchases. However, it’s important to be aware of the factors that may prevent you from utilizing this service. By understanding the common reasons for return issues and knowing your alternatives, you can ensure a smoother return experience.

Frequently Asked Questions (FAQs)

8.1. Can I return any Amazon item to Kohl’s?

No, not all Amazon items are eligible for return at Kohl’s. Eligibility depends on the item and Amazon’s return policies.

8.2. What do I do if my item is not eligible for Kohl’s returns?

If your item is not eligible, consider alternative return options provided by Amazon, such as shipping the item back or using an Amazon Locker.

8.3. Are there any fees associated with using Kohl’s for Amazon returns?

No, using Kohl’s for Amazon returns typically does not incur additional fees.

8.4. Can I return third-party seller items to Kohl’s?

The eligibility of third-party seller items for Kohl’s returns may vary. Check the return policy associated with the specific seller.

8.5. What other options do I have for Amazon returns?

You have several options, including shipping the item back to Amazon, using an Amazon Locker, or scheduling a pickup, depending on your convenience and the item’s eligibility.

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