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American Express Membership Rewards Points Not Showing Up: What to Do



American Express Membership Rewards is a valuable loyalty program that allows cardholders to earn points on their everyday purchases. However, it can be frustrating when your earned points don’t show up as expected. In this article, we’ll explore the common reasons for this issue and provide you with practical solutions to ensure your Membership Rewards points are properly accounted for.

1. Understanding American Express Membership Rewards

American Express Membership Rewards is a loyalty program offered to American Express cardholders. It allows members to earn points for eligible purchases made with their American Express cards. These points can be redeemed for a wide range of rewards, including travel, merchandise, gift cards, and more.

2. Reasons Why Points May Not Appear

There are several reasons why your Membership Rewards points might not appear:

  • Delay in Points Posting: Sometimes, there can be a delay in the posting of points, and they may not show up immediately after a purchase.
  • Account or Card Issues: Issues with your American Express account or card can impact the points tracking process.
  • Technical Glitches: Technical problems with the American Express website or app may prevent points from appearing.

3. Troubleshooting Points Not Showing Up

Let’s look at some steps you can take to troubleshoot this issue:

3.1. Delay in Points Posting

a. Wait for at least one to two billing cycles. Points may take some time to appear.
b. Review your recent transactions to ensure that they are eligible for earning points.

3.2. Account or Card Issues

a. Check your American Express account for any outstanding issues, such as missed payments or irregularities.
b. Ensure that your American Express card is active and in good standing.

3.3. Technical Glitches

a. Try accessing your account through different web browsers or devices.
b. Clear your browser’s cache and cookies, as these can sometimes interfere with the points tracking process.

4. Contacting American Express Customer Support

If you’ve tried troubleshooting and the problem persists, it’s advisable to contact American Express customer support. They can provide personalized assistance and help resolve the issue promptly. You can find their contact information on the official American Express website or on the back of your American Express card.

Frequently Asked Questions (FAQs)

1. How long does it take for Membership Rewards points to appear in my account?

Points may take one to two billing cycles to appear, so it’s normal for there to be a delay.

2. Can I earn Membership Rewards points on all American Express cards?

Not all American Express cards are eligible for Membership Rewards. Be sure to check your card’s terms and conditions.

3. Can I retroactively earn points for a purchase that didn’t initially earn rewards?

In some cases, American Express may allow you to earn points retroactively, but it’s subject to their policies and discretion.

4. Can I transfer Membership Rewards points to other loyalty programs?

Yes, American Express allows you to transfer points to a variety of airline and hotel loyalty programs.

5. Can I check my Membership Rewards points balance through the American Express mobile app?

Yes, you can easily check your points balance and redeem rewards through the American Express mobile app.


While it can be concerning when your American Express Membership Rewards points don’t show up, there are various reasons for this issue, and it’s usually solvable. By following the troubleshooting steps outlined in this article and reaching out to American Express customer support if needed, you can ensure your points are correctly accounted for, allowing you to enjoy the full benefits of the Membership Rewards program.

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